Privacy Policy

At Koala Express Logistics, we are committed to protecting your privacy and handling your personal data with care. This policy explains how we collect, use, and safeguard your information when you use our online platform and services.

Information We Collect

We collect personal data necessary to provide and improve our courier, express shipping, and logistics services. This includes:

• Contact details such as name, address, phone number, and email
• Shipping and delivery information related to your parcels and freight
• Payment and billing details
• Device and usage data to improve user experience

How We Use Your Information

Your information is used exclusively to deliver our services efficiently, ensure security, and comply with legal obligations. Typical uses include:

• Processing and managing orders and deliveries
• Communicating important updates and service information
• Preventing fraud and ensuring security
• Complying with regulatory requirements and lawful requests

Data Sharing and Disclosure

We do not sell your personal data. We may share information with trusted partners to facilitate delivery and fulfillment, including:

• Third-party courier and logistics providers
• Payment processors and financial institutions
• Government agencies as required by law

Your Rights Under GDPR and Australian Privacy Laws

You have the right to access, correct, or request deletion of your personal data. You also have the right to object to certain data uses and request data portability where applicable.

If you wish to exercise these rights or raise concerns about your data privacy, please contact us at:

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

Data Retention

We retain your personal data only as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce our agreements.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. Updates will be posted prominently on our platform.

Contact Us

For questions regarding this policy or your personal data, please contact: