Terms and Conditions

These Terms and Conditions govern your use of our online platform and services provided by Koala Express Logistics. Please read them carefully before using our site or engaging our courier, shipping, and logistics services.

1. Acceptance of Terms

By accessing or using our service, you agree to comply with and be bound by these Terms and Conditions and all applicable laws and regulations. If you do not agree to these Terms, please do not use our site or services.

2. Service Description

Koala Express Logistics offers same-day delivery, express parcel shipping, international freight forwarding, logistics management, and e-commerce fulfillment services. Service availability may vary based on location and shipment requirements.

We reserve the right to modify or discontinue services at any time without prior notice.

3. Shipping and Delivery

• Delivery times provided are estimates and subject to change based on routing, customs, weather, and other unforeseen events.
• Customers must provide accurate shipping information and ensure the shipment complies with applicable laws and regulations.
• Koala Express Logistics is not liable for delays or losses caused by events outside our reasonable control.

4. Payment Terms

All fees for services are due upon booking unless otherwise agreed in writing. We accept payments according to the options presented during the order process.

Failure to pay may result in suspension of services and recovery actions where necessary.

5. Customer Responsibilities

• Ensure all parcels are properly packaged, labeled, and comply with relevant shipping regulations and restrictions.
• Provide accurate and complete recipient information to avoid delivery failures.
• Notify Koala Express Logistics promptly of any changes or issues relating to shipments.

6. Liability

Koala Express Logistics limits its liability to the extent permitted by law. We are not responsible for loss, damage, or delays caused by events outside our control including but not limited to force majeure, customs inspections, or improper packaging.

Claims for loss or damage must be submitted within the timeframe specified in our claims policy.

7. Privacy and Data Use

We collect and handle personal information in accordance with applicable privacy laws and our Privacy Policy, which governs how we use your data in connection with providing our services.

8. Governing Law

These Terms and Conditions are governed by the laws of Queensland, Australia. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of courts located in Brisbane.

9. Contact Information

For questions or concerns regarding these Terms and Conditions or our services, please contact us at: